Common AirPods problems, and how to fix them

If you’re running into an issue where your AirPods aren’t connecting to your phone or tablet, the first thing to do is put them back in the charging case, wait around 10 seconds, then take them back out and pop them in your ears again.

If that doesn’t work, the next step is to try turning Bluetooth on and off on your phone or tablet. Then repeat the above process. In all but the most unusual cases, this should solve the issue.

It’s not likely, but you may encounter situations where neither solution works. If this is the case, try fully resetting the AirPods. This is a catch-all fix for a lot of problems, and one we’ll detail at the bottom of this article.

Computer connection woes

This isn’t much of an issue with newer Macs, but sometimes maintaining a Bluetooth connection can be problematic with older machines. The first thing to try is the same as the first step when trying to connect to a phone: Put the AirPods back into their case for 10 seconds before putting them back in your ears.

If that doesn’t work, you will want to unpair and pair them again, which can be done by turning Bluetooth on and off, but this could be a problem if you use a Bluetooth mouse on your computer. In this case, head to your Bluetooth settings (locate the Bluetooth icon in your status bar, or find the setting under System Preferences > Bluetooth), find the AirPods and disconnect them. Then go through the same steps you used to pair the AirPods to your computer in the first place.

Call drops

Intermittent call drops have plagued the AirPods since they first launched back in 2017. Fortunately, this has a simple fix that often works: Try taking calls with only one AirPod in your ear, not both. This works wonders for lots of users, and you may not have to try anything else.

If that doesn’t work, there are a few options that iPhone users can try. First, open the Settings app and go to the Bluetooth section. Next to the AirPods entry on the list of devices, you should see an “i” icon inside of a circle. Tap this, then select microphone, and set it to either left or right. In extreme cases, you can also turn off Automatic Ear Detection in the same section, though this disables one of the earbuds’ most convenient features, and will also run down the battery faster.

If you still have issues, you can again try the full reset detailed at the end of this article.

Audio issues or static

Unlike some of the other problems described in this article, static and/or subpar audio quality can be caused by a lot of things, so it’s much tougher to diagnose. Bluetooth connections can be affected by interference, which can cause everything from static to reduced audio quality and even disconnects. If this always happens in one place, interference could be the problem. If this is happening in your home, you might be able to track down the device causing interference and move it or use your AirPods in a different area. If you’re in the office, you may be out of luck.

Fortunately, there is one fix that several users have reported works, though it isn’t exactly convenient. Wi-Fi can cause interference with the AirPods, especially during calls, so you might want to try turning off Wi-Fi while making calls. Of course, you’ll want to turn it back on when you’re done. If you’re getting stuttering instead of static or noise, you can also try turning off Automatic Ear Detection as detailed above.

Android volume trouble

If you use your AirPods with an Android device, you might have run into a problem in which the volume is much lower than with iOS devices. A lot of features of the AirPods use the W1 chip — and H1 on the AirPods 2 and AirPods Pro — to interact with your iPhone or iPad, but Android devices don’t get this luxury, and volume control can be affected by this.

The heart of the issue is that when you’re dealing with most Bluetooth audio devices, there are two volume levels: The volume of your source device (phone, tablet, or computer), and the volume of your audio device. When using the AirPods with an Android source device, the volume of the AirPods isn’t automatically controlled as it is on iOS. Luckily, there’s an easy fix.

For a stock Android device, tap the volume either up or down and you should see the volume control appear on the screen. Tap the down arrow next to the volume control, and you’ll see all the available volume sliders appear. One of these should be Bluetooth. Now just turn this one up or down as needed.

On Samsung Galaxy phones, it’s a little different (and better). Go to Settings, then Connections, then Bluetooth. Here, tap the three dots in the top right corner for more options, then turn on Media Volume Sync. Now you can use the volume control on the device in the same way you would on an iOS device.